Södersjukhuset ER

Södersjukhuset x Konstfack - 2015



About the project

Södersjukhuset is the second most important emergency hospital in Stockholm. Every day the medical staff receives 300 to 400 patients in the emergency room, for a total of thirty nurses. 

We had to create design proposals that met both the medical staff's needs to carry out their work effectively and the patients' need to feel safe and cared.This led to the exploration of design experiences around the olfactory system and the feeling of comfort given by warmth and weight.


Methodology Highlights & Outcomes

Mixed methods: we shadowed the nurses at their work and conducted interviews with the medical staff, and we also collected quantitative data on how the previous patients experienced the ER. We turned these quantitative and qualitative data into distilled visual insights; we made a user journey map combining  the testimonies, perceptions and feelings of both nurses and  patients. It gave us an opportunity in designing to improve the Psychological Comfort of the patient.

During our brainstorming sessions, we generated a considerate amount of ideas. We explored a few ideas that matched to our persona’s rough emotional moments. It became our key path scenario. Five of our ideas were prototyped, user-tested then iterated again. Eventually, we showed our client our design proposal through the experience of an exhibition.